Shipping policy

Thank you for shopping with Turtle Roll 🤍

Processing Times

• Orders are processed within 1–2 business days (excluding weekends and public holidays).
• Orders placed before 12:00 noon (Australian Eastern Time) will be processed the same business day.
  Orders placed after 12:00 noon will be processed the following business day.
• You’ll receive a confirmation email once your order has been shipped, including tracking details.

Domestic Shipping (Australia)

• We ship Australia-wide using Australia Post or other trusted couriers.

• Standard Shipping: Flat rate of $10 AUD.

  • Free Standard Shipping for all orders over $149 AUD.

  • Delivery usually takes 3–7 business days.

• Express Shipping: Flat rate of $15 AUD.

  • Delivery usually takes 1–3 business days (metro areas may be faster).

• Shipping times are estimates and may vary depending on your location and courier delays.

International Shipping 

• We currently ship to the following destinations:
  New Zealand, United States, United Kingdom, France, Spain and Portugal.
• International shipping rates are flat fees and are displayed at checkout.
• International shipping rates

  • New Zealand
    Standard: $25 AUD
    Express: $45 AUD

  • United States
    Standard: $35 AUD
    Express: $70 AUD

  • United Kingdom
    Standard: $40 AUD
    Express: $75 AUD

  • Europe (France, Spain, Portugal)
    Standard: $45 AUD
    Express: not currently available

• Shipping rates are charged in AUD and automatically converted to your local currency at checkout.

International delivery times (estimates only)

• Standard International: typically 10–20 business days

• Express International: typically 3–7 business days
  (available to New Zealand, United States and United Kingdom only)

Delivery times are estimates only and may vary due to customs processing, courier delays, weather events, or peak shipping periods. Delivery timeframes are not guaranteed once an order has been dispatched.

Duties, taxes & customs 

International orders may be subject to local duties, taxes or customs fees upon arrival in your country.

These charges are:

• Determined by your local customs authority

• Not included in your order total

• The responsibility of the customer

Turtle Roll is not responsible for any additional customs charges, delays, or refused deliveries due to unpaid fees.

Order Tracking

• Once dispatched, you’ll receive tracking details via email so you can follow your order’s journey.

Lost or Delayed Parcels

• While we do our best to ensure your order arrives safely, we are not responsible for delays caused by couriers or customs.

• If your parcel is lost or delayed, please contact us at info@turtlerollau.com and we’ll help resolve the issue.

Shipping to other countries 

If your country is not currently listed, please contact us at
info@turtlerollau.com and we’ll do our best to provide an individual shipping quote where possible.

Contact Us

If you have any questions about your order or shipping, please reach out to us at info@turtlerollau.com